B. Does a leader’s lens perspective impact the benchmarks he or she identifies as critical for the organization and the analysis of such benchmarks?

Certainly… the leader will have a perception of what benchmarks should be used to help manage the business. If their background is more related to the competitive perspective then their focus will be more on best practices and competing to set the benchmarks. If more systems oriented then the focus will be on how to measure and improve as compared to benchmarking activities.